At Applen Home Care, we are committed to protecting the privacy, dignity, and personal information of our residents, families, and visitors. We understand that trust is at the heart of quality care, and safeguarding your information is an important part of that trust.

Information We Collect

We may collect personal and health-related information when you:

• Inquire about our services.
• Schedule a tour or admission.
• Complete intake or assessment forms
• Become a resident or family contact.

This information may include name, contact details, medical history, care needs, and payment or insurance information.

How We Use Your Information

We use your information only for purposes related to providing safe and appropriate care, including:

• Creating personalized care plans
• Coordinating daily care and support services
• Communicating with family members or authorized representatives
• Processing billing, insurance, or waiver programs
• Meeting legal and regulatory requirements

Information Protection

We take appropriate physical, administrative, and digital measures to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to sensitive information is limited to trained staff who need it to provide care.

Sharing of Information

We do not sell or rent personal information. Information may only be shared when:

• Required for medical or care coordination purposes
• Authorized by the resident or legal representative
• Required by law or government agencies
• Necessary for payment or insurance processing

Your Rights

Residents and their families have the right to:

• Access personal records where permitted
• Request corrections to inaccurate information
• Understand how their information is being used.
• Withdraw consent where applicable.

Data Retention

We retain personal information only for as long as necessary to provide care and meet legal or regulatory obligations.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official communication channels.